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911

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BackgroundEdit

  • Dial 911 in case of emergency. Phone call to 911 covers police, fire and EMS (Emergency Medical Services).

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DetailsEdit

County 911 glitch human error, officials say [1]Edit

Mistake in July went undetected from November 11, 2006 by Torsten Ove, Pittsburgh Post-Gazette -- A mistake by a technician under contract at Allegheny County's 911 center caused the disruption of service Oct. 25, officials have determined.

Allegheny Co. 911 went down at 7:50 pm on October 25, 2006Edit

ALLEGHENY COUNTY, Pa. -- The Allegheny County 911 is down, according to the South Hills Emergency Center in Mt. Lebanon. They are experiencing intermittent problems with some exchanges.

If you need emergency assistance, try using your cell phone or call 412-473-3056.

HistoryEdit

After nearly a dozen years, the city was able to merge its 911 system to be handled by Allegheny County. This 911 system merger, a mission-critical service, was a painful process.

DetailsEdit

Slow CentresEdit

Local government call centres provide inconsistent service levels and slower average response times than private sector centres, according to a survey from specialist software provider Rostrvm. Less than half the local authorities surveyed had a target for returning calls, and only a quarter had targets for responding to web enquiries:

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